Legal

Return & Refund Policy

Last updated: June 2026

We want you to be satisfied with your purchase. Please read this policy carefully before initiating a return. All returns require prior authorization.

1. Return Window

Returns are accepted within 30 days from the original date of purchase, subject to prior authorization. Requests made after 30 days will not be accepted.

2. How to Start a Return

To initiate a return, you must first obtain a Return Merchandise Authorization (RMA) number by contacting us at:

Email: sales@cpapshopusa.com

Returns submitted without a valid RMA number may be refused. Once your RMA is approved, you will receive return instructions by email.

3. Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Unused and unopened
• Returned in original packaging with all seals intact
• Accompanied by a valid RMA number

Due to the hygienic nature of CPAP products, any opened items are not eligible for return, including but not limited to masks and related supplies.

4. Non-Returnable Items

• Opened CPAP masks
• Opened or used accessories
• Clearance or final sale items

5. Restocking Fee

All approved returns are subject to a 15% restocking fee. This fee is waived if you choose to receive store credit instead of a monetary refund.

6. Return Shipping

The customer is responsible for all return shipping costs, except in cases where the item was received damaged, defective, or incorrect. In those cases, we will cover return shipping. Original shipping and handling charges are non-refundable.

7. Refunds

Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to the original payment method within 5–10 business days, or as store credit if selected. Original shipping fees are non-refundable.

8. Refused or Unclaimed Packages

Any package that is refused, returned to sender, or otherwise unclaimed will be subject to applicable return shipping fees and processed in accordance with this Return & Refund Policy, including the 15% restocking fee.

9. Contact Us

To request an RMA or for any return-related questions:

CPAP Shop USA
Unique Mobile Diagnostic Services
281 Brooklyn Ave, Brooklyn, NY 11213
Email: support@cpapshopusa.com