Policies
Shipping, Returns, Prescription & Website Terms Policy
1. Acceptance of Terms
By accessing this website and placing an order, you agree to be bound by these Terms, including all policies referenced herein. We reserve the right to update or modify these Terms at any time without prior notice.
2. Returns & Refunds
We want you to be satisfied with your purchase. Please review our return policy carefully:
- RMA Required:
All returns must have a valid Return Merchandise Authorization (RMA). Returns without an RMA will be refused and returned at the customer’s expense. - Return Window:
Most new, unopened items may be returned within 30 days of delivery, subject to approval. - Restocking Fee:
All approved returns are subject to a 20% restocking fee. - Non-Returnable Items (Strict):
Due to health and safety regulations, the following items are non-returnable once opened or used:- Masks and mask components
- Tubing, filters, humidifier chambers
- Any item that comes into contact with the airway
- Condition of Returns:
Items must be unused, unopened, and in original packaging. All returns are subject to inspection and approval. - Return Shipping:
Customer is responsible for return shipping unless the return is due to our verified error. - Defective or Incorrect Items:
Must be reported within 48 hours of delivery. Failure to notify within this timeframe constitutes acceptance of the product. - Refund Processing:
Refunds are issued after inspection and may take up to 2–4 weeks, including transit, processing, and bank handling time. Original shipping fees are non-refundable. - How to Request a Return:
Contact us with your order number and details to obtain an RMA and return instructions.
3. Prescription Requirement
- A valid prescription is required for CPAP machines and any prescription-required items.
- Prescriptions must be submitted within 7 days of placing your order, or the order will be canceled.
- We reserve the right to verify prescriptions with the issuing provider.
- Orders may be delayed or canceled if prescription validity cannot be confirmed.
- The prescription must match the customer name on the order.
4. Orders, Pricing & Availability
- All orders are subject to acceptance and availability.
- We reserve the right to:
- Refuse or cancel any order at our sole discretion
- Correct pricing or listing errors
- Limit quantities purchased
- Orders may be canceled due to suspected fraud, verification issues, or pricing errors—even after submission.
5. Shipping Policy & Risk of Loss
- We ship to most locations; some products may have restrictions.
- Shipping and delivery dates are estimates only and not guaranteed.
- We are not responsible for delays caused by carriers, customs, or external factors.
- Shipping Rates:
Rates are weight-based and rounded up to the nearest full pound per carrier requirements. - Risk of Loss:
Title and risk of loss pass to the customer upon transfer to the shipping carrier. - Customers are responsible for providing accurate shipping information.
6. Warranty Disclaimer
- Products may include a manufacturer’s warranty (typically up to 2 years for CPAP machines).
- We do not provide independent warranties unless explicitly stated.
- To the fullest extent permitted by law, all products are provided “as is” and “as available”, without warranties of any kind, express or implied.
7. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for any indirect, incidental, or consequential damages, including loss of profits or personal injury resulting from misuse.
- Our total liability shall not exceed the amount paid for the product in question.
8. Medical Disclaimer
- We are not a medical provider.
- Information on this website is for informational purposes only and does not constitute medical advice.
- Always consult a licensed physician before using CPAP equipment.
9. Compliance & Intended Use
- Customers agree to use all products in accordance with applicable laws and manufacturer guidelines.
- Prescription items must only be used by the individual named on the prescription.
10. Minimum Advertised Price (MAP) & Brand Compliance
Restricted Brand Pricing (Including ResMed Products)
Certain manufacturers enforce strict pricing and advertising policies.
- No Public Pricing Display:
Prices for restricted products may not be displayed publicly. - Login Required:
Customers must create an account and be logged in to view pricing and purchase restricted items. - Private Offer Structure:
Pricing shown לאחר login is considered a private offer and not public advertising. - Add-to-Cart / Access Restrictions:
Some products may require account approval or additional steps before pricing is revealed.
Account Control & Enforcement
- We reserve the right to approve, deny, or revoke account access at any time.
- Accounts that violate policies may be suspended or terminated.
No Redistribution of Pricing
Customers agree not to share or publish restricted pricing on:
- Websites
- Marketplaces (Amazon, eBay, Walmart, etc.)
- Social media or public forums
Violations may result in:
- Account termination
- Order cancellation
- Refusal of service
Order Restrictions
We reserve the right to:
- Cancel orders that violate manufacturer agreements
- Limit quantities
- Refuse sales to resellers or exporters
No Affiliation Disclaimer
We are an independent retailer and are not affiliated with or endorsed by any manufacturer. All trademarks belong to their respective owners.
MAP Enforcement
We actively monitor compliance. Attempts to bypass pricing restrictions, including multiple accounts or automation, are prohibited.
Pricing Notice
“Due to manufacturer restrictions, certain products may not be eligible for promotions, discounts, or public price display.”
11. Fraud Prevention & Verification
- Orders may require identity, payment, or prescription verification.
- Suspected fraudulent orders may be delayed, canceled, or reported.
12. Indemnification
You agree to indemnify and hold harmless the company, its owners, employees, and affiliates from any claims arising from:
- Misuse of products
- Violation of these Terms
- Failure to follow medical or prescription guidelines
13. Governing Law
These Terms shall be governed by the laws of the applicable jurisdiction in which the company operates.
14. Severability
If any provision is found unenforceable, the remaining provisions remain in effect.
15. Entire Agreement
These Terms constitute the entire agreement between you and the company regarding use of the website and purchase of products.